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Frequently Asked Questions

Our award winning team are here to make your bridal shopping experience very special. Each member of our team has been selected for their exceptional customer service skills, knowledge and love of all things bridal. If you can't find your answer below please don't hesitate to give us a ring.

What is the price range of your bridal gowns?

Current bridal collections start from £550 – £3300. With most dresses around £1500. Our Outlet department have a fabulous selection of gowns off the peg from £150. (These have been sample gowns within our stores.)

Do I have to make an appointment and how long do you allow?

Yes, please. To ensure that we can give the very best experience, we do recommend an appointment. Please call 01633 243943 to book your dedicated appointment with our friendly team.

For a first bridal consultation we allow 2 hours with 1.5 hour for a second visit. For Occasion Wear we allow 1 & half hours.

What sizes are your bridal gowns?

Most of our sample dresses are a 12/14/16/18. We also have plus size sample wedding dresses from a size 18 – 30.

Is there a charge to try on wedding dresses?

We do not charge for an appointment. However we do kindly request a fully refundable booking fee of £20 for Saturday, Sunday and late night Thursday. (This is refunded the moment you arrive in store) Cancel within 48 hours and we will reimburse the £20.

Will other brides see me in my gown?

Not at All About Eve Bridal. Each bride has their very own private dressing room, with comfy seating for your guests.

Can I bring people with me?

Of course! Our private rooms can seat up to four people comfortably. We can accommodate more guests, just let us know.

I have found the gown what happens next?

Congratulations! When you are ready to order your wedding dress we require 50% deposit to order.  A wedding dress can take approximately 6/8 months to be made and every wedding dress is made to order, so cannot be cancelled once the order has been placed.

Will my gown require alterations?

Most wedding dresses will require alterations. These are charged in addition to the price of the wedding dress. A list of recommended seamstresses will be provided to you when you collect your wedding dress.

I am parting with a lot of money, is my deposit safe?

We can offer you peace of mind by giving you the ‘Retail Bridal wear Association’ Brides protection scheme. This is a complimentary insurance for the deposit you have paid for your gown.  The RBA guarantees the deposit you have paid. (Similar to ABTA and ATOL protection when you book your holiday through a quality travel company).

The association check our business financials regularly to ensure the viability of their members. There are over 2500 bridal shops in the UK and only 85 are members. (Only four in South Wales).


Do you have finance?

Yes, we have a 0% finance available. We need a minimum of a 10% deposit and the rest of the payment spilt over 12 months. We may need you to provide ID, bank statement or recent bills so if you are thinking this is the option for you please bring these items along with you to your appointment.